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TQ Questionnaire

Author: Mr D Wilson

Source of document: Internet

Date: 14/11/95

State and briefly describe 10 principles of Total Quality:

• What is a mission statement?
• What is a vision statement?
• Name 2 Quality guru's:
• Give 2 different definitions of Total Quality:
• What is the purpose of the 14 point plan?
• What, in your own words, is point 14?
• Draw and briefly explain the statements that make up the Oakland model.
• State and briefly describe the 4 areas of the cost of quality:
• What, in your own words, are the purposes of a Quality Audit?
• State 2 types of Quality Audit:
• State 2 Quality Auditor tools:
• With reference to Quality Audits what is the difference between sporadic and chronic?
• With reference to Quality Audits what is the difference between critical, major and minor?
• What in your own words does Poka Yoke mean?
• What are the 2 aims of a Poka Yoke device:
• Describe the 3 types of inspection identified by Shingo:
• Describe in your own words SPC?
• Briefly explain the following:
  • Statistical Process
  • Control Experimental Design
  • Process Analysis
  • Regression Analysis
  • Pareto Diagrams
  • Scatter Diagrams
  • Histograms
  • Reliability Analysis
  • Employee Empowerment
  • Participative Management
  • Quality Circles
  • Process Flow Charting
  • Quality Function Deployment
  • Supplier Management
  • Sampling Techniques
  • Brainstorming
  • Just-in-Time (JIT)
  • Value Analysis
  • Cause-and-Effect Diagrams
  • Adaptive Process Control
  • Pre-Control
  • Quality Information
  • Systems Measurement
  • Customer Surveys
  • Life Testing
  • Failure Analysis
  • Nondestructive Testing
  • Process Capability Analysis
  • Quality Motivational Programs
  • Benchmarking
  • Continuous Improvement

  
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