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This is a list of pages containing Total Quality information.  These have been used practically at work to pass on information and ultimately continually improve our working practices:
Document Source Date
  1. Auditing
    1. Internal Audit Work Instruction 
    2. Internal Auditor's Notes
    3. Audit Lesson Notes
  2. Baldridge Criteria 
  3. Benefits of TQM 
  4. BS 5750 and the Lucas model 
  5. Change Control 
  6. Cost of Quality
    1. Quality Costs
    2. Traditional Approach or the Process Cost Model 
  7. Customer
  8. Definitions of Quality 
  9. Deming's 14 Point Plan
  10. Empower or Control
  11. Mission/Vision 
  12. Poka-Yoke
  13. Questionnaire
  14. Quiz
  15. Work instructions

Open University
Open University
Open University
Internet
Internet
Open University
Internet Open University

Open University
Internet
Internet
Internet
Open University
Internet
Internet
Internet
Internet
Open University


25/09/95
12/10/95
18/07/95
08/07/96
14/06/95
15/08/95
03/06/96

26/11/95
14/06/95
25/11/95
03/05/95
17/05/95
16/08/95
10/01/97
28/12/95
14/11/95
30/05/95
28/07/96
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 Last change: 12 December, 2008 IPR Educe